Privacy Policy
Last updated 2025
At Orchard View Physiotherapy ("we", "our", or "us"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [www.orchardviewphysio.co.uk] (the “Site”).
By using our Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you visit or interact with our Site:
a. Personal Information:
Information you voluntarily provide through forms, such as:
-
Name
-
Email address
-
Phone number
-
Address
-
Medical history or information (if submitted through contact/pre-assessment health questionnaires (of which are held securely through our practice management software Cliniko.)
b. Non-Personal Information:
Automatically collected data through cookies or analytics tools, such as:
-
Browser type
-
IP address
-
Pages visited
-
Time spent on the Site
-
Referring website
2. How We Use Your Information
We may use your information to:
-
Respond to your enquiries or appointment requests
-
Provide you with services and customer support
-
Send you updates, newsletters, or promotional materials (if opted-in)
-
Improve our website’s functionality and user experience
-
Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with third parties only in the following cases:
-
With service providers who help operate our website (e.g., hosting, email services)
-
If required by law or legal process
-
To protect our rights or safety
4. Cookies and Tracking
Our Site uses cookies and similar technologies to enhance user experience and collect information about usage patterns.
You can choose to disable cookies through your browser settings; however, some parts of the Site may not function properly as a result.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure.
6. Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
-
Access the personal information we hold about you
-
Request correction or deletion of your data
-
Withdraw consent for data processing
-
Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at info@orchardviewphysio.co.uk
8. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Orchard View Physiotherapy
Email: [info@orchardviewphysio.co.uk]
Phone: [07983 198 924]
Address: [Orchard View Physiotherapy, Gorsley, HR9 7SG]